Website FAQ’s

Please find some general FAQ’s on this page. Any specific product related issues can be found in our Advice Centre. If you cannot find the answer to your question please do not hesitate to call our Technical Helpline, open 7 days a week.

Q. How do I get specific answers related to my product?

A.  Visit our Advice centre for a wealth of information about your product.

Q. I can’t find the answer I am looking for?

A. Our Technical Helplines are open 7 days a week. Monday to Friday 9:00am to 5:00pm and Saturday to Sunday 11:00am to 4:00pm. Visit our Contact US page to find the right contact details for your product brand.

Q. I’ve placed and order, but it hasn’t arrived?

A. You will have been sent an email with tracking information, please follow the link to check the status of your order, for further problems please Contact Us HERE.

Q. The product I’ve ordered does not fit what can I do?

A. You can return your item to us for a full refund, to see our Returns/refund policy click HERE.

Q. The product I’ve ordered is faulty, what can I do?

A. You can return your item to us for a full refund, to see our Returns/refund policy click HERE.

Q. I want to return the product I have ordered?

A. Please contact us to discuss the problem, we can find a solution to suit everyone. Contact Us HERE.